For your success, it is important that you review the study materials emailed to you prior to class, including the videos and resources available on the Student Login page. Active participation during class is required, including listening, taking notes, and completing all in-class quizzes and activities. Disruptive behavior—such as taking phone calls during class, returning late from breaks, or sleeping—may result in removal from the class without refund.

Day of Class Expectations

  • Dress Code: Casual and comfortable attire is recommended. Training rooms are often kept cool, so bringing a sweater or light jacket is advised.

  • Start Time: Classes begin promptly at the scheduled time listed on your registration confirmation. Late arrivals miss important information.

  • Class Length: The instructional portion of the course is approximately 4–4.5 hours.

  • Breaks: In the interest of time, two short 5-10 minute breaks are offered. Please return promptly to avoid disrupting the class.

  • Food & Drink: Quiet snacks and beverages are permitted and you may pack you own lunch. Typically, a lunch break is provided for up to a maximum of one hour after the class is finished and before the exam begins.

Exam Administration

The instructor is the certified exam proctor and administers the ServSafe® Food Protection Manager Exam, according to National Restaurant Association policy & procedure. Once the exam begins, no course content may be discussed. Cell phones, notes, books, and other materials are not permitted during the exam. You will have 2 hours to complete the exam.

Paper Exam & Certification

The ServSafe exam is a secure, nationally administered assessment. Exams are completed on a scantron answer sheet and submitted for off-site grading. Results are typically available online within 7–10 days. A passing score of 70% or higher qualifies you to download and print your certificate.

The ServSafe® Food Protection Manager Certification is valid for five (5) years.

©2018 National Restaurant Association Educational Foundation (National Restaurant Association). All rights reserved. ServSafe is a trademark of the National Restaurant Association Educational Foundation. National Restaurant Association® and the arc design are trademarks of the National Restaurant Association.

Certified ServSafe Instructor; Registered ServSafe Proctor

Certified, ServSafe® Food Protection Manager Certification Examination, National Restaurant Association, 02/25/2022.

How to Get Your Exam Results

Your exam score and downloadable certificate are available at  ServSafe.com usually within 10 days of taking the class. ServSafe will email you at the email you provided on the exam scantron form to notify that your score is available. You then need to log in or create an account at ServSafe.com to print certificates and wallet cards.

If you have any difficulty, you must contact ServSafe directly at 800-765-2122 and they will assist you.

Cancellation/Refund Policy for Training Classes and/or Proctored Exams

Sustainability Management Services reserves the right to cancel or reschedule in person classes up to the day before the class date. During hurricane season in Florida, out of respect for parents and childcaring as well as local authorities, we cancel classes if the local school district cancels classes.

Students will be notified by email, as well as by telephone. Emails will come from info@MyFLpermit.com. You will be rescheduled at no charge to another class/location/date, or offered a refund if Sustainability Management Services cancels the class. All refunds must be issued to the exact credit or debit card used at the time of the original transaction for security purposes. If that card is lost, stolen, or blocked we will not be able to issue a refund.

Student Cancellation/Rescheduling Policy for Training Classes and/or Proctored Exams

Reschedule – Student is permitted to reschedule an in person class to another class date or location one time at no charge, as a courtesy. 

*If the student does not show up to class on the date scheduled, they may reschedule to another date or location at no charge one time, as a courtesy. A second no-show forfeits the class fee that was paid.

Refund – *No refunds will be issued. Registration NOT Refundable.  If you cannot attend – feel free to send an alternate in your place.  All sales (whether for online or in person classes/exams) are final.

*Unused tuition and/or credits will be forfeited 90 days from original date paid.

Retesting Policy

*In the unlikely event that a participant does not pass the in person exam, they can sit in on the next public, group class for review and re-test at half price, which is $79, WITHIN 90 DAYS OF THEIR ORIGINAL EXAM. After 90 days, the full class/exam price must be paid.

A student can test up to 4 times in one year, per ServSafe Retesting Policy:

“You can take the examination twice within 30 days. If you don’t pass the exam on your second attempt, you must wait 60 days from your most recent attempt before taking the exam again.

No more than four attempts are allowed within a 12 month period. You will need to purchase an new Exam Answer Sheet to retake a print exam or purchase a new Exam Access Code to re-take an online exam. Retests must be proctored by a Registered ServSafe Proctor. Contact the individual or organization that proctored your first exam and tell them you want to retest.” https://www.servsafe.com/servsafe-manager/faqs

updated 1/3/2026